The tl;dr version is: Skip this product.
Longer:
Issues that had been seemingly resolved 20 years ago are making this site unplayable now. Lag is a big problem for online gaming, and has always been so. Chess sites, back in the early days, developed time seal or time stamp programs to solve this issue. The idea is that moves are stamped with the time of sending, so that if one player is lagging, his clock shouldn't run unless he has received his opponents move, and a corresponding signal would be sent back to the server. Thus the problem was solved for ICC back in the day, or at least ameliorated.
That no longer appears to be the case. I am watching my clock either suddenly lose time when my opponent's move finally gets "delivered", or I am watching my clock run for a LONG time. This even occurs after premoves. I once saw my clock run for 45 seconds on a pre-move. One a #$%ing pre-move!
Needless to say, this is making the site unplayable. There are many other good features on the site, including instructional videos and training programs, but such things are ubiquitous these days. I just don't think it is worth the money to get such things when the actual main feature of the site is [redacted] worthless. I've contacted support, and gotten no actual help on this issue. Perhaps other sites also have this problem, but I haven't PAID other sites, either. Save your money, and don't buy it.
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It's a real shame to watch the early chess playing sites go completely down the toilet. But they haven't kept up, and their actual coding has gotten worse with experience.
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